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+-- Thread: Kudos to Oneway customer service (/showthread.php?tid=7222496)
Kudos to Oneway customer service - Wild Turkey - 02-17-2016
Decided I wanted to spend my Christmas money on a chuck for my newly refurbished VEGA lathe.
It's an 80's model that uses a smooth shaft with setscrew instead of threads to hold chucks.
I called Oneway about an adapter and they said they had one so I ordered it.
Turned out it was the adapter for the Oneway/Talon, not the Stronghold I bought.
Went to their website this time and discovered that the part number on the adapter I ordered ($25) was listed under the same part number for both the smaller (Oneway/Talon) chuck and the larger stronghold.
Lady I was talking to said "oops" and decided to send the the correct adapter, no charge, and I could keep the one I have in case I want a smaller chuck in the future.
Then she said they had been trained yesterday on how to correct problems on their website and she would fix the double listing herself.
I checked back an hour later and the listing were correct.
Good people to deal with!!
Re: Kudos to Oneway customer service - glzahn - 02-17-2016
Don't you just love great customer service!!!
I've been dealing with Teknatool and my SuperNova2 Infinity upgrade for the past few months. See patience wearing thin thread.
I just got off the phone with them and will post my results in a new thread about their customer service.
Kudos to Oneway!!!
Re: Kudos to Oneway customer service - AHill - 02-17-2016
Isn't it nice when customer service is empowered to actually do something without first asking permission?
Re: Kudos to Oneway customer service - Shop Dad - 02-17-2016
AHill said:
Isn't it nice when customer service is empowered to actually do something without first asking permission?
This is exactly what I was thinking. Power to the people on the front lines not only gets things right but it gives them a deeper feeling of involvement, helping with retention.
Doug
Re: Kudos to Oneway customer service - AnthonyYak - 02-17-2016
Oneway is really a mom and pop business.
Re: Kudos to Oneway customer service - Grey Mountain - 02-18-2016
ONEWAY customer service is among the best.
GM
Re: Kudos to Oneway customer service - chips ahoy - 02-18-2016
Grey Mountain said:
ONEWAY customer service is among the best.
GM
Says the man I am envious of because he owns a Oneway lathe, or do you have more than one Lonnie? Oh well, maybe someday.
Mel
Re: Kudos to Oneway customer service - diverjo - 02-18-2016
I have always been pleased when I have felt with Oneway customer service. I purchased a used Oneway 1224 a couple of years ago and the guide in the tailstock that keeps the tailstock spindle from turning was never installed. The hole was not even drilled. I guess that it slipped through the crack somehow. Anyway, after a call to Oneway, a replacement was sent at no cost to me. I drilled a hole and installed it and life is good. As an aside, I have three Oneways. Two 1224's and a 2436. I also have a bunch of Oneway chucks.
Joe
Re: Kudos to Oneway customer service - Justin McCurdy - 03-02-2016
Totally agreed, first rate. When I bought my lathe used, they gave me all the information about each option that it was originally purchased with before I even showed up to pickup the lathe. I have purchased a few items direct from them and their packaging is incredibly beefy. I was even able to visit them over the summer. We arrived right before lunch and they used their lunch break to give us a tour. Great company, I will be loyal for life.
Re: Kudos to Oneway customer service - Grey Mountain - 03-03-2016
chips ahoy said:
[blockquote]Grey Mountain said:
ONEWAY customer service is among the best.
GM
Says the man I am envious of because he owns a Oneway lathe, or do you have more than one Lonnie? Oh well, maybe someday.
Mel
[/blockquote]
I only have one ONEWAY - a 2436. My other seven lathes are mostly older Deltas except for my mini.
GM